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uSell’s Merger with EcoSquid and Why We’re Excited About It

On July 26, uSell announced our merger with EcoSquid.  Everyone on the uSell team is excited, and Doug Feirstein (our CEO), Dan Brauser (our CFO) and I wanted to tell you why.

The reason we’re so excited about our merger is pretty simple.  EcoSquid has a great team and strong technology, and the merger of our two companies brings the best of both companies together.   The merger enables uSell to more quickly build the Consumer Cash Commerce Platform into one of the next great consumer eCommerce companies.

In just about any merger, the single most important success factor is how well the teams integrate.   We’re pleased to say that our combined team is off to a great start.  EcoSquid’s CEO Nik Raman and head of technology Christian Croft are extremely smart and talented, very driven, and have been a pleasure to both work with and get to know personally.  We’ve been very successful in integrating the two companies on an operational level, working closely with Nik and Christian for several months now building the uSell Consumer Cash Commerce Platform in anticipation of the merger.  Across all aspects of the business, the two companies and teams are working as one with impressive results.

In a short time, Nik, Christian and their talented IT team have built a solid technology platform at EcoSquid very cost efficiently.  We’ve already integrated the two companies’ key technology components to power the Cash Commerce Platform.  While every company aspires to have a technology platform that is scalable, stable and secure, the EcoSquid/uSell platform actually is.  As important, our IT platform has proven itself to be very nimble, and we’ve rolled out core system improvements and added features and functionality at an impressive pace.  Our IT integration has gone as well as the integration of the teams, and we’re excited about where Nik and Christian will take the platform in the coming months and beyond.

Our merger combines EcoSquid’s talented team and strong technology platform with uSell’s deep expertise in the marketing, customer care, and business and financial operations required to build a multi-billion dollar consumer eCommerce company.  The uSell team that’s merging with EcoSquid has significant experience in each of these areas.  It takes a full team with real business maturity, experience and just plain guts to properly execute and grow a business with as much potential as the uSell Consumer Cash Commerce Platform.  Over the 18 months that I’ve been fortunate enough to work with Doug and Dan, we’ve built that team at uSell, with strong leadership from Leigh Scherer, Annie Rubi, and Michael Brachfeld, and terrific  execution from their teams in marketing, operations, and finance. We’re all pretty pumped up about the opportunity ahead, and about executing on it with Nik and Christian alongside us on the team.

So there you have it- the simple reason why Doug, Dan, the rest of the team and I are excited about our merger with Nik, Christian and EcoSquid.  Two great teams are coming together with the right talent, technology and business model to build uSell into the next great consumer eCommerce company.

Are you Experienced? It’s Customer Experience Day! Meet our Customer Experience Team

At uSell, we pride ourselves on our marketplace of multiple buyers who offer you the highest cash offers for your used cell phones and devices. We’ve made selling back your cell phones a streamlined process. In just 3 easy steps, bam–you’re on your way to getting cash in your hands for your used iPhones, cell phones, and more. There’s no hidden fees, no shipping costs, and no haggling.

But we don’t end there.The fact is, without our customers, we’re nothing. We need you and want you to be happy with our service, which is why we’ve got such an awesome Customer Experience Team.

The Customer Experience Team knows that personalizing each and every reply to customers who contact us gives us that extra bit of WOW. No robots or automated services here! We want you to have a stellar experience with us, so have no fear: we’re here and ready to help.

In case you thought we weren’t listening, our team loves reading all of the positive customer feedback. In celebration of today, we will be posting some of our favorite customer responses on Facebook and Twitter.

But first, let’s meet the Team: Continue reading…

Building The uSell Consumer Cash Commerce Platform – Part 1 – Because Everybody Needs Extra Cash

Chuck Wallace here, President & COO of uSell.  Greetings to each of you in this my first post to the uSell Blog.   I want to share my thoughts with you on why the uSell team is working so hard to build The uSell Consumer Cash Commerce Platform.

We’re working 24/7/365 building The Consumer Cash Commerce Platform because Everybody Needs Extra Cash. This is more than just a slick positioning statement; it’s a fact of everyday life for all of us.  Today, more than ever in these very tough economic times, people need ways to generate extra cash.  That’s what uSell is all about.  We’re building the Internet destination where everyone can generate much-needed extra money by quickly, conveniently and securely selling their items for top prices.

So the consumer need is clear and urgent.  And today, online consumer behavior, technology, and inventory processing have advanced to a point that enables uSell to build an innovative consumer reverse-commerce company.

And I want to emphasize the importance of a consumer’s ability to sell his or her items Quickly, Conveniently and Securely at uSell for Top Cash.  It’s core to our business, it’s at the center of everything the uSell team does, and it’s what separates selling on uSell from selling through other means.  At uSell consumers sell their items directly to only the most established and reputable companies. Companies that not only offer top prices, but as important, companies that have efficient and secure processing and payments, and great customer care.

The companies on the uSell Consumer Cash Commerce Platform seamlessly handle all the shipping, processing and payment details – and of course provide top quality customer care.  This makes your uSell experience distinctly different from trying to sell items yourself by posting them through online sales and auction sites.  Simply put, with uSell, you avoid all the shipping hassles, payment uncertainty, security concerns, and general inconvenience of trying to sell items yourself.

So that’s why the uSell team is dedicated to building the uSell Consumer Cash Commerce Platform.  Today everybody out there can use some extra cash – and we’re dedicated to helping them get it.

In this post I’ve discussed the urgent consumer need behind uSell building the Consumer Cash Commerce Platform.  I’ve labeled it Part 1 because in subsequent posts, I’ll talk about the three groups in addition to consumers that we’re building uSell and the Cash Commerce Platform for: our employees, our business partners, and our investors.