PhonePros Reviews

Avg. Customer Review
4.1 / 5188 Reviews
188 Customer Reviews
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Customer Reviews
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All 188 customer reviews
I Sold
Apple iPhone 6 64GB (AT&T) / Good
by Peyton V
05/19/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I had great experience ”

I Sold
Samsung Galaxy S7 (AT&T) / Damaged
by Enjoli P
05/18/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I wait for almost three months for quote price the delay in processing caused me two have less than quoted price due to password still being on phone and due to delays did not want to postpone payment even further as only one person with company can check in and process claims. For the delay in processing I would like the remaining of my orginal offer to be paid as once device was sent I changed gmail password and can't retrieve password stored in that phone ... READ MORE

“I wait for almost three months for quote price the delay in processing caused me two have less than quoted price due to password still being on phone and due to delays did not want to postpone payment even further as only one person with company can check in and process claims. For the delay in processing I would like the remaining of my orginal offer to be paid as once device was sent I changed gmail password and can't retrieve password stored in that phone I had to send several emails asking for an update on my claims” READ LESS

I Sold
Samsung Galaxy S5 (T-Mobile) / Damaged
by Marshall D
05/14/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Thank you for deliberating the matter fairly in a reactionary ,responsive, expeditious; admirable; manner; albeit the delay ;personally; and most realist would agree; wa... READ MORE

“Thank you for deliberating the matter fairly in a reactionary ,responsive, expeditious; admirable; manner; albeit the delay ;personally; and most realist would agree; was simply ATROCIOUS !!!!!! Good Luck in all that you do!!!!!!!!!” READ LESS

I Sold
Samsung Galaxy Note 5 (AT&T) / Good
by Enjoli P
05/13/2017

“They only have one person processing buy backs and held my phone for almost two months ”

I Sold
Apple iPhone 6s 64GB (AT&T) / Good
by Peyton V
05/13/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I had really great experience selling my two iPhones to u guys thanks ”

I Sold
Samsung Galaxy Note 4 (AT&T) / Damaged
by kailey g
05/13/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Do not use PhonePros!!!!!!! They took forever to get anything done, and gave a lowball offer. The only reason I accepted is because I TRULY doubt the would have sent the ... READ MORE

“Do not use PhonePros!!!!!!! They took forever to get anything done, and gave a lowball offer. The only reason I accepted is because I TRULY doubt the would have sent the "damaged" phone back. USell could be a great service, but the parties they work with are terrible. I will NEVER use uSell again.” READ LESS

I Sold
Samsung Galaxy S5 (AT&T) / Good
by Houston M
04/21/2017

“The seller, phonepros, said they had paid me, when they actually did not. When I asked them about it, they said the only person with PayPal access was sick. I had to go t... READ MORE

“The seller, phonepros, said they had paid me, when they actually did not. When I asked them about it, they said the only person with PayPal access was sick. I had to go through usell support directly and it took a total of 2 weeks after they said I had been paid to actually get my money. ” READ LESS

I Sold
Samsung Galaxy S5 (AT&T) / Good
by Keir G
04/15/2017

“Haven't received payment ”

I Sold
Samsung Galaxy S5 (AT&T) / Good
by Keir G
04/15/2017

“Haven't received payment ”

I Sold
Samsung Galaxy S6 (Other Carrier) / Damaged
by DEJA E
04/01/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition

“They "sent back" my phone but I never received it back ”

I Sold
Samsung Galaxy S5 (AT&T) / Damaged
by Don G
03/26/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“ Will never use our trust them again ”

I Sold
Apple iPhone 6s Plus 16GB (Verizon) / Good
by Becky H
03/26/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Very easy transition”

I Sold
Apple iPhone 6s 64GB (AT&T) / Flawless
by Alexa M
03/18/2017

“fast and easy”

I Sold
Apple iPhone 6 64GB (Verizon) / Damaged
by gloria c
03/18/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Excellent customer service that went above and beyond to ensure that my experience was pleasant and that I was happy with the ultimate result.”

I Sold
Apple iPhone 5s 32GB (Verizon) / Good
by Michael P
03/05/2017

“still have not received check yet; it has been awhile”

I Sold
Apple iPhone 5 16GB (AT&T) / Good
by Brenda B
03/05/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Transaction was ok. I was not satisfied with the revised offer, but didn't notice the e-mail they sent. Not going to worry about it at this point.”

I Sold
Apple iPhone 6 64GB (AT&T) / Damaged
by Andrew S
03/04/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This transaction was a fail. The buyer said the phone was damaged because of a video glitch and that it was locked by an iCloud account. They tried to say that they coul... READ MORE

“This transaction was a fail. The buyer said the phone was damaged because of a video glitch and that it was locked by an iCloud account. They tried to say that they couldn't buy the phone and simply offered to recycle it without offering me any. I refused and asked for the phone to be returned to me. When I got it back, I powered it on and verified that there was NO DAMAGE! No glitch on the video. No pink screen. Also, the usell instructions show how to disable Find My iPhone, which I did. But this buyer talked about an ICloud account, which the usell instructions does NOT provide instructions for. Wasted a month with this back and forth. Now that I got the phone back I will give usell the benefit of a doubt and try a different buyer. If that fails too, then I'm done with this service. ” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Damaged
by Samantha T
02/06/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“They made me wait twice as long as the delivery date to just try to give me three times less than they offered.”

I Sold
Apple iPhone 6 Plus 16GB (Verizon) / Good
by Kendra M
02/06/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Quick transaction, but the product the seller received was the exact product I described and the quote on my product changed drastically.”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Edward H
02/05/2017

“Sale took nearly a month. Buyer unresponsive. Difficult to contact. (uSell customer service rep helped. Have not had this type of problem in the past. Other sales through... READ MORE

“Sale took nearly a month. Buyer unresponsive. Difficult to contact. (uSell customer service rep helped. Have not had this type of problem in the past. Other sales through uSell have been smooth, seamless, and quick.)” READ LESS