PhonePros Reviews

uSell no longer works with PhonePros. If you have a customer issue with PhonePros, you should contact their support directly.
Avg. Customer Review
3.8 / 5242 Reviews
Archived Customer Reviews
All 242 customer reviews
I Sold
Samsung Galaxy S8 (AT&T) / Damaged
by Michael K
04/30/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I had several issues with selling the phone because first the post office kept saying undeliverable and then when PhonePros got the phone, it took a long time for them to... READ MORE

“I had several issues with selling the phone because first the post office kept saying undeliverable and then when PhonePros got the phone, it took a long time for them to check the Galaxy S8 I traded in and said that there was LCD burn in which there clearly wasn’t and it uses OLED and not LCD. I had the device shipped back to me and still no burn spots so I just sold it to a local phone repair store that buys old phones and got more than the $30 PhonePros was going to offer for the supposedly damaged device.” READ LESS

I Sold
Samsung Galaxy Note 8 (AT&T) / Damaged
by Diana A
04/29/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Actually, I wouldn't even rate this. But, I need to leave the fact that I am furious and offended by what happened. My one and only time dealing with this buyer and it wa... READ MORE

“Actually, I wouldn't even rate this. But, I need to leave the fact that I am furious and offended by what happened. My one and only time dealing with this buyer and it was awful. I have sold other phones through here and got what was quoted, but to be screwed like I was this time, I won't be doing anymore business with you again. Three years worth of trust down and gone. Thanks so much for no help. ” READ LESS

I Sold
iPhone 8 (Verizon) 64GB / Good
by Terry S
04/27/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Great, no hassle, experience!”

I Sold
iPhone 8 (T-Mobile) 64GB / Flawless
by Vanessa V
04/25/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Took tooo long ”

I Sold
iPhone 8 (Sprint) 64GB / Flawless
by Juanita M
04/14/2019

“1 star rating took way to long to receive payment ”

I Sold
Apple iPhone 6s 16GB (Unlocked) / Damaged
by Chevon H
04/13/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Scammers! Don’t try to deny it and use proper postage you are cheating the postal service underpaying when they give you a meter discount! Don’t send them your phone plea... READ MORE

“Scammers! Don’t try to deny it and use proper postage you are cheating the postal service underpaying when they give you a meter discount! Don’t send them your phone please right hand to GOD” READ LESS

I Sold
iPhone 7 Plus 32GB (T-Mobile) / Good
by Eric W
04/04/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I got a price and then when you got the phone you gave me a different price”

I Sold
Apple iPhone 6s 16GB (AT&T) / Flawless
by Sandra T
03/17/2019

“smooth easy transaction. Thanks!”

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Gregory B
03/17/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“They quoted me an initial price of $136. When I shipped the device it was in working order from what I could tell. When they received the device, they stated the earpie... READ MORE

“They quoted me an initial price of $136. When I shipped the device it was in working order from what I could tell. When they received the device, they stated the earpiece speaker was not working so they cut the offer down to $70. I requested they send it back because like I said, I thought it was working fine when I shipped it. They took a long time to send it back. Once I got it, I verified the speaker was in fact working. So either I do not know what a malfunctioning earpiece speaker sounds like or they tried to con me into a lower offer. Won't be selling to PhonePros again.” READ LESS

I Sold
Apple iPhone 6s 64GB (Verizon) / Damaged
by jonathan s
03/16/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Excessive response time. Low ball offer of 75% value for issue unseen to naked eye. Business run expecting needy individuals,further stretched with their delaying strateg... READ MORE

“Excessive response time. Low ball offer of 75% value for issue unseen to naked eye. Business run expecting needy individuals,further stretched with their delaying strategy. Do not ever do business with this firm. I would file a formal complaint but I care so little about their ability to positively enact any such recommendations .” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Trista B
03/15/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Not pleased with this buyer/vendor. We've sold multiple phones thru uSell in the past and never had an issue. Our phones are always in EXCELLENT condition and to be tol... READ MORE

“Not pleased with this buyer/vendor. We've sold multiple phones thru uSell in the past and never had an issue. Our phones are always in EXCELLENT condition and to be told we had a "damaged" phone was unacceptable. Will not sell a phone to them again.” READ LESS

I Sold
Apple iPhone 6s 64GB (Verizon) / Damaged
by Aaron F
03/15/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Took forever and they said phone was damaged. When I asked for it to be returned they didn’t. ”

I Sold
iPhone 7 Plus 32GB (Sprint) / Flawless
by Dawndria K
03/15/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I love the fact that you can track the whole process and email if you have any questions”

I Sold
Apple iPhone 6s 16GB (AT&T) / Good
by Alexis N
03/01/2019

“A little slow to get paid, but got my money eventually and uSell always make it easy with packaging sent to your door and finding buyers for you. ”

I Sold
Apple iPhone 6s 16GB (Verizon) / Damaged
by Hannah F
02/28/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Never using this company again.”

I Sold
Apple iPhone 6s Plus 64GB (AT&T) / Damaged
by Jaron W
01/28/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Phone sat at the post office for a full week before they picked it up. It is in perfect condition and they said it had a screen blemish - reduced the payment by over $100... READ MORE

“Phone sat at the post office for a full week before they picked it up. It is in perfect condition and they said it had a screen blemish - reduced the payment by over $100 for a perfectly working phone. Will sell elsewhere, but because it took so long I’m not getting as much for it, very disappointing. ” READ LESS

I Sold
Apple iPhone 6 16GB (AT&T) / Damaged
by Jana S
01/24/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“If I can give this company zero stars I would. My phone was in great condition and to hear my screen is bent and want to call it damaged is ridiculous. This phone was in ... READ MORE

“If I can give this company zero stars I would. My phone was in great condition and to hear my screen is bent and want to call it damaged is ridiculous. This phone was in a case the whole time it was being used and to make matters worse it came back scratched!! ” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Thomas B
01/24/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Significantly reduced the offer price from the quote. Too much in my opinion. I asked for the phone back.”

I Sold
Apple iPhone 6 16GB (Verizon) / Damaged
by Ryan R
01/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“i sent in my iphone 6 that was practically in mint condition, as the whole time i had it (3 years) it was in an otter box. i picked the “good condition” and when they rev... READ MORE

“i sent in my iphone 6 that was practically in mint condition, as the whole time i had it (3 years) it was in an otter box. i picked the “good condition” and when they reviewed it they told me it was actually in damaged condition. i tried contacting the seller and the customer service was very poor. i ended up accepting the reduced offer as i did not want a damaged phone to be returned. 0/10” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Grant P
01/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“DO NOT do any business with. Very shady and doesn’t reply to emails concerning status. Plus tries to low ball in regards to condition of phone. Took almost 2 months to complete transaction. ... READ MORE

“DO NOT do any business with. Very shady and doesn’t reply to emails concerning status. Plus tries to low ball in regards to condition of phone. Took almost 2 months to complete transaction. AVOID AT ALL COSTS. YOU HAVE BEEN WARNED. ” READ LESS

Buyer
PhonePros
Support Email
[email protected]
THIS BUYER IS NOT ACTIVE ON USELL
PhonePros is no longer a part of uSell's professional buyer network. If you have an issue with PhonePros, we recommend that you contact their support directly. uSell has no visibility into orders placed directly on external buyers' websites.