PhonePros Reviews

Avg. Customer Review
3.9 / 5227 Reviews
227 Customer Reviews
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Customer Reviews
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All 227 customer reviews
I Sold
Apple iPhone 6s Plus 64GB (AT&T) / Damaged
by Jaron W
01/28/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Phone sat at the post office for a full week before they picked it up. It is in perfect condition and they said it had a screen blemish - reduced the payment by over $100... READ MORE

“Phone sat at the post office for a full week before they picked it up. It is in perfect condition and they said it had a screen blemish - reduced the payment by over $100 for a perfectly working phone. Will sell elsewhere, but because it took so long I’m not getting as much for it, very disappointing. ” READ LESS

I Sold
Apple iPhone 6 16GB (AT&T) / Damaged
by Jana S
01/24/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“If I can give this company zero stars I would. My phone was in great condition and to hear my screen is bent and want to call it damaged is ridiculous. This phone was in ... READ MORE

“If I can give this company zero stars I would. My phone was in great condition and to hear my screen is bent and want to call it damaged is ridiculous. This phone was in a case the whole time it was being used and to make matters worse it came back scratched!! ” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Thomas B
01/24/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Significantly reduced the offer price from the quote. Too much in my opinion. I asked for the phone back.”

I Sold
Apple iPhone 6 16GB (Verizon) / Damaged
by Ryan R
01/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“i sent in my iphone 6 that was practically in mint condition, as the whole time i had it (3 years) it was in an otter box. i picked the “good condition” and when they rev... READ MORE

“i sent in my iphone 6 that was practically in mint condition, as the whole time i had it (3 years) it was in an otter box. i picked the “good condition” and when they reviewed it they told me it was actually in damaged condition. i tried contacting the seller and the customer service was very poor. i ended up accepting the reduced offer as i did not want a damaged phone to be returned. 0/10” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by Grant P
01/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“DO NOT do any business with. Very shady and doesn’t reply to emails concerning status. Plus tries to low ball in regards to condition of phone. Took almost 2 months to complete transaction. ... READ MORE

“DO NOT do any business with. Very shady and doesn’t reply to emails concerning status. Plus tries to low ball in regards to condition of phone. Took almost 2 months to complete transaction. AVOID AT ALL COSTS. YOU HAVE BEEN WARNED. ” READ LESS

I Sold
Apple iPhone 6s 64GB (AT&T) / Damaged
by David S
01/08/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I simply received an email stating the phone had a couple of bad pixels. There was no indication as to what standard was used to determine the pixels were bad because scr... READ MORE

“I simply received an email stating the phone had a couple of bad pixels. There was no indication as to what standard was used to determine the pixels were bad because screen issues we not evident. Did they use the same standard as phone manufacturers? There was no way to tell. Even a picture of the phone damage would have been helpful. Difficult to trust process when no evidence supporting phone value reduction is provided.” READ LESS

I Sold
Apple iPhone 6 16GB (AT&T) / Damaged
by Joseph P
01/07/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“The process was easy and quick”

I Sold
Apple iPhone 6s 16GB (AT&T) / Flawless
by Nathaniel P
12/31/2018

“Easy to use. Make sure you go beyond the minimal packaging that is provided. ”

I Sold
Apple iPhone 6s 64GB (T-Mobile) / Damaged
by JESUS S
12/30/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Smooth and great”

I Sold
Apple iPhone 6s Plus 16GB (Unlocked) / Damaged
by Jerome H
12/29/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I thought your service was somewhat slow. Plus, you rated my phone as damaged, so your offer went from $159 down to $89, due to the faint darkening of the display on th... READ MORE

“I thought your service was somewhat slow. Plus, you rated my phone as damaged, so your offer went from $159 down to $89, due to the faint darkening of the display on the upper left corner. Excessive decrease. I just sold it on eBay for $190. So, you could have paid me $120 or $130 and still made a nice profit.” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Flawless
by Becky H
12/27/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Easy to submit my phone and got a fair price for it!!”

I Sold
Apple iPhone 6 16GB (AT&T) / Damaged
by Shannon H
12/22/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition

“Always had fair buy back from USell . ”

I Sold
iPhone 7 128GB (Sprint) / Good
by Kristen R
12/20/2018

“Took WAAAAY too long for my check to arrive ”

I Sold
Apple iPhone 6s 16GB (Verizon) / Flawless
by Howard M
12/20/2018

“Excellent Great service ”

I Sold
Apple iPhone 6s 64GB (Verizon) / Flawless
by Karen S
12/15/2018

“The check too a long time. Other than that. Great”

I Sold
Apple iPhone 6s 64GB (AT&T) / Good
by Anibal V
12/06/2018

“Great. I received the money”

I Sold
Apple iPhone 6s Plus 64GB (Unlocked) / Damaged
by Michelle T
12/03/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“The seller claims my phone was damaged. However, I was using this phone with no issue up to the day I sent it to them. When it was returned, I tested it again and it stil... READ MORE

“The seller claims my phone was damaged. However, I was using this phone with no issue up to the day I sent it to them. When it was returned, I tested it again and it still works just fine. Also, the seller had marked the label saying it was a "Verizon only" phone, even though I bought this unlocked phone directly from Apple and used it at AT&T. It makes me think they didn't even test my phone and tried to low-ball me after I sent them my phone. I'll stick with selling my phone to AT&T or Apple.” READ LESS

I Sold
Apple iPhone 6 16GB (Verizon) / Good
by Isabella W
11/09/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Definitely use the service again”

I Sold
Apple iPhone 6s 64GB (Verizon) / Good
by Andrea C
11/09/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Communication was awful. I was promised one amount and when you received the phone the amount changed without a good explanation. My phone was in perfect condition not a... READ MORE

“Communication was awful. I was promised one amount and when you received the phone the amount changed without a good explanation. My phone was in perfect condition not a single scratch. Even so, I agreed to the smaller amount of money, out of convience, and you still sent my phone back! And to top it off you send my phone back but not the case which I had sent it with because the packaging you asked me to send it to you in was terrible. I would like my case back. ” READ LESS

I Sold
Apple iPhone 6s 16GB (Verizon) / Damaged
by Amanda F
10/31/2018
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Horrible communication. Would only update my status when I emailed them. Ended up having my phone sent back after an entire month of waiting.”

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