“Took over a month to get paid, ridiculous”
“There are plenty of records, hopefully, about my poor experience but they didn't pay me in anywhere near a timely fashion. I thought I had been robbed. ”
“You should change your name to we suck”
“Usell had my phone for over 30 days. When I heard nothing from usell I had to contact you multiple times before receiving payment ”
“Check bounce and doesn’t reply my messages to reissue new one. Haven’t gotten pay yet. ”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“I received payment for the device that was sent and check was returned for insufficient funds and was charged a fee from my bank. GSM did not contact me to make restitut... READ MORE
“I received payment for the device that was sent and check was returned for insufficient funds and was charged a fee from my bank. GSM did not contact me to make restitution however I am still waiting for the monies to be received as well as the bank fee I was charged. I have sent several emails and still no resolution. ” READ LESS
“Company issued a check that I could not cash at the bank it was drawn on (Wells Fargo). I have been emailing trying to get a replacement check but have been unsuccessful... READ MORE
“Company issued a check that I could not cash at the bank it was drawn on (Wells Fargo). I have been emailing trying to get a replacement check but have been unsuccessful. I am very disappointed this has happened as I have used this company in the past and never experienced this problem; otherwise I would not have used them!” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“The check I received bounced and I have not yet been repaid. You currently have my phone and I have yet to be paid for it.”
“Their check didn’t go threw! ”
“GSM wireless sent me a bad check. Not only did they steal my iPhone, I also got stuck with a $25 insufficient funds fee !!! How could this be even possible!”
“I sold my phone, sent it promptly, and expected payment promptly in return. Instead, I waited over a month after my phone was received to have a check sent; and only aft... READ MORE
“I sold my phone, sent it promptly, and expected payment promptly in return. Instead, I waited over a month after my phone was received to have a check sent; and only after I had reached out to the help desk - twice! Then once my check came, I deposited it and went on my way. About a week later, I received an email that the check would be returned due to 'unauthorized charges on the account'. Because of that, my bank returned the deposit and also hit me with a fee. While I was able to get the fee reversed by my bank, I shouldn't have to do that and it was another 20 minutes of my life wasted trying to rectify the issues caused.” READ LESS
“Took almost 3 weeks to get a check, contacted them multiple times never got a response had to get in contact with usell and have them contact gsmwireless. ”
“Took forever to get updates had to bother multiple times n send emails for device review and I still haven’t gotten my check!!”
“Order #232008021736-To who it May Concern: ... READ MORE
“Order #232008021736-To who it May Concern: I have waited long enough for your to respond my situation , and I am not please with your reaction time. Please send my device back to me IMMEDIATELY or I will pursuit legal action. Please contact me..ASAP ” READ LESS
“I sent my phone and was sent a check for the amount I was quoted. I then deposited my check. However, I checked my account and noticed that there was a transit chargebac... READ MORE
“I sent my phone and was sent a check for the amount I was quoted. I then deposited my check. However, I checked my account and noticed that there was a transit chargeback and I was charged a $15 fee for depositing a check from GSMWireless. They sent me a bad check and I am very unhappy about this experience. GSMWireless also sent me a letter that shows my trade-in was complete. Not only am I out a cellphone, but I didn't receive my money. I will never use this company again.” READ LESS
“I sent my phone and was sent a check for the amount I was quoted. I then deposited my check. However, I checked my account and noticed that there was a transit chargebac... READ MORE
“I sent my phone and was sent a check for the amount I was quoted. I then deposited my check. However, I checked my account and noticed that there was a transit chargeback and I was charged a $15 fee for depositing a check from GSMWireless. They sent me a bad check and I am very unhappy about this experience. GSMWireless also sent me a letter that shows my trade-in was complete. Not only am I out a cellphone, but I didn't receive my money. I will never use this company again.” READ LESS
“The buyer would not leave me alone to send in the phone - I received the kit a few days prior to when I was able to ship it out. I received multiple emails and phones ask... READ MORE
“The buyer would not leave me alone to send in the phone - I received the kit a few days prior to when I was able to ship it out. I received multiple emails and phones asking me to send it in. And then when I did, it took 3+ weeks to receive the check. And I kept trying to contact them with not one response back. I also sent in another phone at the same time which I have STILL yet to receive the payment for. When they say 3-5 business days to send out the check, they should stick by that. And maybe actual respond back to my inquiries. I started to think I got scammed. Honestly, not really sure if I’d ever use this site again. ” READ LESS
“If I could go lower than one star I would... The buyer would not leave me alone to send in the phone - I received the kit a few days prior to when I was able to ship it o... READ MORE
“If I could go lower than one star I would... The buyer would not leave me alone to send in the phone - I received the kit a few days prior to when I was able to ship it out. I received multiple emails and phones asking me to send it in. And then when I did, there was silence from them. I kept trying to contact them with not one response back. I have STILL yet to receive the payment ... almost a month later from the day they received my phone. When they say 3-5 business days to send out the check, they should stick by that. And maybe actual respond back to my inquiries. I started to think I got scammed. Honestly, not really sure if I’d ever use this site again. ” READ LESS
“Very disappointed with the service I received this time. my first offer was $190 and out of no where I receive an email that I will only be receiving $140 without explai... READ MORE
“Very disappointed with the service I received this time. my first offer was $190 and out of no where I receive an email that I will only be receiving $140 without explaining why. Tried calling over 5 times and leaving messages with no response back, and also emailed Usell.com multiple times with no response either. I sent my phone in as a damaged phone with only a crack back, so I don'y believe there should been any reason as to why my price would be lowered. and as you can tell I have been a customer for years and sold multiple phones. ” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“The check this person wrote me bounced pls send me back my phone ”