“Lag time between your receipt of my phone and issuing me a check was disappointing. The time I had to wait for my check was not the problem. The problem was that until I ... READ MORE
“Lag time between your receipt of my phone and issuing me a check was disappointing. The time I had to wait for my check was not the problem. The problem was that until I wrote, I knew nothing about your back up and general slow down of the process due to an unusual amount of activity. However, I would have given your service 4 stars or more had I been informed of the delay by you, rather than to find out by contacting you by email.” READ LESS
“Went well but uSell got a steal - the phone was flawless and it took a l loooooonnnnnngggg time to get my measley $2.00 check”
“This company has zero customer service. I called and emailed almost daily just to see if they would ever respond and they did not. The website reads you will get your ... READ MORE
“This company has zero customer service. I called and emailed almost daily just to see if they would ever respond and they did not. The website reads you will get your check within a few weeks, that is untrue. I did finally receive a check for the full amount promised but 7 weeks after I received a message stating they received my phone. I gave 3 stars because I did end up getting my check. ” READ LESS
“You took so long to make payment, that I thought I had been ripped off. Everything did turn out OK.”
“Process went longer than it should have”
“took a long time to hear from usell. ”
“I could have got more money by advertising it on the internet. ”
“Phone received Sept 11, didn’t get payment until middle of October. I have used this service many times and this was by far the worst experience. Will think twice befor... READ MORE
“Phone received Sept 11, didn’t get payment until middle of October. I have used this service many times and this was by far the worst experience. Will think twice before using again. ” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Hello this today ”
“Customer service didn't respond to my inquiries and it took a month to get paid but everything else went well”
“I wasn't very happy about the information indicated in your communications versus the actual time of things happening, which was much slower. And my questions went unans... READ MORE
“I wasn't very happy about the information indicated in your communications versus the actual time of things happening, which was much slower. And my questions went unanswered. I did receive my money eventually but due to the lack of communication, I had my doubts I'd ever see it.” READ LESS
“Takes 2 month to get a payment 9ne they received your phone”
“Easy process, but it took 2 months to get payment”
“All the service was pluss .. thank and sorry for the inconvenience ”
“I be waiting two months to receive my money ”
“I sent the phone to uSell in August and didn't hear back for weeks. I reached out to the company via email multiple times and never heard back, there was no phone number ... READ MORE
“I sent the phone to uSell in August and didn't hear back for weeks. I reached out to the company via email multiple times and never heard back, there was no phone number to reach them at so it was frustrating to not know what the status was. I finally received a check mid-October for a fair offer. In the end turned out well, but was definitely a frustrating process.” READ LESS
“The process was a lot slower than it was in the past. I never got replies to emails I sent asking for progress reports. However, I did get paid the agreed upon amount and... READ MORE
“The process was a lot slower than it was in the past. I never got replies to emails I sent asking for progress reports. However, I did get paid the agreed upon amount and the check did arrive, so I have no complaints there.” READ LESS
“The check took FOREVER to get to me but it did come eventually so 3 stars is a fair rating”
“It took about 6 weeks to get our refund, after we emailed them twice.”
“It took a extremely long time to complete. Process is good - just don't understand the time.”