Reviews for Managed by uSell orders

“This was a bait and switch of the phone was broken somehow (no one would answer my emails) in transit. I took video of the phones functions before I sent it on and everything worked just fine. It wasn't perfect but instead of the 100 dollars I was quoted....without any information I was given 33 dollars. Won't make this mistake again.” READ LESS

“I received a revised offer which I declined. I received my iPhone back and the SIM card was missing. I contacted via email and never received a response. Bad way to do business. ” READ LESS

“terrible, I reached out to the company 4 times with no reply. I was given a quote on line and in print with the shipping kit. then when they received my phone they changed the amount by hundreds. I had no reply about this. I requested to have my phone returned as I was offered a better deal elswhere again no reply. they put the lesser sum in my account and that was that. THIS COMPANY IS A SCAM AND I REGRET EVER DEALING WITH YOU.” READ LESS

“Sent in my phone, told me there is a problem with the IMEI. Called my provider, they gave me the all clear. Pressed the problem solved button and later I get an email there is still a problem. Had extreme difficulty getting replies to my emails and getting to talk to an actual person whom was also not helpful. Offered much lower buy price, just had them send it back. Still no idea what the problem was, terrible service. ” READ LESS

“The phone was sent it perfect. It went on a 2 week journey. Back and forth in shipping. Then days to ask me to inlock...then after all that alomst a month later. OH its broken. Bull s#it. Was perfect. I woild NEVER use or reccomend your service again. ” READ LESS

“I was very disappointed that when they received the phone that they told me it was damaged and then tried to low ball me into accepting a lower price. When I got the phone back and took it to a local phone repair shop to ask them about the supposed head phone jack issue and they told me that there was nothing wrong and then offered me more money then usell did originally. I will make sure to tell everyone that I know not to send there stuff to your company.” READ LESS

“Offer lowered considerably for bad ESN, despite me verifying with the carrier that everything was good and being the phone's only owner. Refused the offer, sent an email inquiring about the bad ESN finding, and never heard back. I got the phone back, but I never got a customer service reply OR an email saying it had been put in the mail. And there's no phone number to call... What kind of business allows you to contact only by email?” READ LESS

“When I sent my phone in there was absolutely nothing wrong with it. Then I received an e-mail stating that the phone was damaged when you received it. If it was damaged it was because of the poor shipping envelope provided by usell. I had no choice but to accept the offer because I have a child to care for and I'm currently unemployed. Very disappointed!” READ LESS

“Took over 2 weeks to receive my "shipping kit" (bubble mailer), I sent my phone to them the day after I got the kit. Then took them another 2 weeks to get it and knowledge they had it. Another week rolls by and I'm wondering what's going on so I sent them an email. Got no reply. Few days later I get a "revised offer" email because my phone was damaged. However when I mailed it, my phone was in near perfect condition. They told me the home button didn't work, and sent me an offer of $20. I declined and wanted my phone back. I'm convinced my phone was damaged in transit due to their poor "shipping kit." I also never received a reply to my support email I originally sent. Wasted a month of my time, and now my phone is broken. Thanks uSell for the horrible service.” READ LESS

“My experience was awful. First I requested the package to send the phone to you. I got an email stating it was enroute. I never received it, and had to re-order. That should have been a clue of what was to come.......After sending in my phone, I was notified that it arrived however the location needed to be disabled. I could not do this remotely, and I must have wrote 6 different emails asking to return the phone so I could disable it. NEVER once did I receive a response until I finally gave up and they then offered me 1/2 the amount and I accepted because I clearly wasn't getting a response or my phone back. Just a response would have been decent customer service. Funny how I didn't get a response at all until I accepted a lower amount, my guess is that was the plan all along. I am very disappointed with your company and wouldn't rate you higher than one star. If I had not already sent my other phone, after this experience I certainly never would have.” READ LESS

“Never received my check. And was told I would be receiving 32 dollars. Then 2 weeks later got an email saying my 8 dollar check was in the mail. Not what I agreed to and I didn't even get the check” READ LESS

“I had several issues with the entire process: 1. NO COMMUNICATION from Usell, except for them telling me I had missed the deadline & would receive a reduced offer. When I ordered the kit, I was under the assumption that I would get my new phone within a couple of weeks, but when my shipment was delayed, I tried to reach out to Usell's nonexistent support ([email protected]). I contacted the company three times with only an auto-generated e-mail response saying they would contact me shortly. 2. In my original order, I had stated the phone would be in Good condition, but ended up having the device replaced by Apple before I sent Usell my old phone. Naturally, I thought that once Usell inspected it, they would see that the condition was Excellent, since it was flawless and brand new. Of course, they did not, and there was no chance I could contact them because I have never received a reply from them the other three times I reached out. I expect that from an eBay or Craigslist seller, but not a reputable company. There wasn't even a support phone number to call to get help!” READ LESS