PhonePros Reviews

Avg. Customer Review
3.8 / 5238 Reviews
238 Customer Reviews
(141)
(22)
(13)
(13)
(49)
Customer Reviews
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All 238 customer reviews
I Sold
Samsung Galaxy S5 (AT&T) / Damaged
by Don G
03/26/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“ Will never use our trust them again ”

I Sold
Apple iPhone 6s Plus 16GB (Verizon) / Good
by Becky H
03/26/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Very easy transition”

I Sold
Apple iPhone 6s 64GB (AT&T) / Flawless
by Alexa M
03/18/2017

“fast and easy”

I Sold
Apple iPhone 6 64GB (Verizon) / Damaged
by gloria c
03/18/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Excellent customer service that went above and beyond to ensure that my experience was pleasant and that I was happy with the ultimate result.”

I Sold
Apple iPhone 5s 32GB (Verizon) / Good
by Michael P
03/05/2017

“still have not received check yet; it has been awhile”

I Sold
Apple iPhone 5 16GB (AT&T) / Good
by Brenda B
03/05/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Transaction was ok. I was not satisfied with the revised offer, but didn't notice the e-mail they sent. Not going to worry about it at this point.”

I Sold
Apple iPhone 6 64GB (AT&T) / Damaged
by Andrew S
03/04/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This transaction was a fail. The buyer said the phone was damaged because of a video glitch and that it was locked by an iCloud account. They tried to say that they coul... READ MORE

“This transaction was a fail. The buyer said the phone was damaged because of a video glitch and that it was locked by an iCloud account. They tried to say that they couldn't buy the phone and simply offered to recycle it without offering me any. I refused and asked for the phone to be returned to me. When I got it back, I powered it on and verified that there was NO DAMAGE! No glitch on the video. No pink screen. Also, the usell instructions show how to disable Find My iPhone, which I did. But this buyer talked about an ICloud account, which the usell instructions does NOT provide instructions for. Wasted a month with this back and forth. Now that I got the phone back I will give usell the benefit of a doubt and try a different buyer. If that fails too, then I'm done with this service. ” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Damaged
by Samantha T
02/06/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“They made me wait twice as long as the delivery date to just try to give me three times less than they offered.”

I Sold
Apple iPhone 6 Plus 16GB (Verizon) / Good
by Kendra M
02/06/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“Quick transaction, but the product the seller received was the exact product I described and the quote on my product changed drastically.”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Edward H
02/05/2017

“Sale took nearly a month. Buyer unresponsive. Difficult to contact. (uSell customer service rep helped. Have not had this type of problem in the past. Other sales through... READ MORE

“Sale took nearly a month. Buyer unresponsive. Difficult to contact. (uSell customer service rep helped. Have not had this type of problem in the past. Other sales through uSell have been smooth, seamless, and quick.)” READ LESS

I Sold
Apple iPhone 5s 16GB (Verizon) / Good
by Dana C
01/29/2017

“Very easy to send my phone in to get paid. Everything went by very smooth! ”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Charles Y
01/29/2017

“The process was very easy and I felt the price offered was fair.”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by craig s
01/28/2017

“Phone was shipped with no damage in provided shipping materials, when received I was told the screen back was cracked. Either better shipping materials should be provide... READ MORE

“Phone was shipped with no damage in provided shipping materials, when received I was told the screen back was cracked. Either better shipping materials should be provided or person who received is not truthful ” READ LESS

I Sold
Apple iPhone 6s 64GB (Verizon) / Flawless
by Tim H
01/27/2017

“The ONLY reason I'm not giving 5 stars is USPS, since they managed to stretch an otherwise smooth, quick transaction into a 3 week process. Buyer was very fast, and had a... READ MORE

“The ONLY reason I'm not giving 5 stars is USPS, since they managed to stretch an otherwise smooth, quick transaction into a 3 week process. Buyer was very fast, and had a check for the full amount mailed in 2 days after receiving my phone. ” READ LESS

I Sold
Samsung Galaxy Note 5 (AT&T) / Flawless
by andrea s
01/25/2017

“I received my return package a little after the estimated date and then there was a 4 day delay in transit to the buyer but they immediately sent my payment for the phone... READ MORE

“I received my return package a little after the estimated date and then there was a 4 day delay in transit to the buyer but they immediately sent my payment for the phone. I was very happy with that!” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Melissa C
01/16/2017

“Easy process. Got my check in a reasonable amount of time. ”

I Sold
Apple iPhone 5s 16GB (Verizon) / Damaged
by Laura H
01/15/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This was my sons phone and was in an otter box case the entire time he used it and was in completely perfect condition and yet we got an email saying there were defects. ... READ MORE

“This was my sons phone and was in an otter box case the entire time he used it and was in completely perfect condition and yet we got an email saying there were defects. It's just ridiculous. ” READ LESS

I Sold
Apple iPhone 5s 16GB (Verizon) / Good
by Scotty W
01/15/2017

“Fast payment and good communication!! ”

I Sold
Apple iPhone 5c 16GB (Verizon) / Flawless
by Margaret M
01/10/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition
I Sold
Apple iPhone 5 64GB (AT&T) / Good
by Ramona B
01/07/2017

“Easy transaction, thanks!”

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