PhonePros Reviews

Avg. Customer Review
3.9 / 5227 Reviews
227 Customer Reviews
(138)
(22)
(13)
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(42)
Customer Reviews
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All 227 customer reviews
I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Charles Y
01/29/2017

“The process was very easy and I felt the price offered was fair.”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by craig s
01/28/2017

“Phone was shipped with no damage in provided shipping materials, when received I was told the screen back was cracked. Either better shipping materials should be provide... READ MORE

“Phone was shipped with no damage in provided shipping materials, when received I was told the screen back was cracked. Either better shipping materials should be provided or person who received is not truthful ” READ LESS

I Sold
Apple iPhone 6s 64GB (Verizon) / Flawless
by Tim H
01/27/2017

“The ONLY reason I'm not giving 5 stars is USPS, since they managed to stretch an otherwise smooth, quick transaction into a 3 week process. Buyer was very fast, and had a... READ MORE

“The ONLY reason I'm not giving 5 stars is USPS, since they managed to stretch an otherwise smooth, quick transaction into a 3 week process. Buyer was very fast, and had a check for the full amount mailed in 2 days after receiving my phone. ” READ LESS

I Sold
Samsung Galaxy Note 5 (AT&T) / Flawless
by andrea s
01/25/2017

“I received my return package a little after the estimated date and then there was a 4 day delay in transit to the buyer but they immediately sent my payment for the phone... READ MORE

“I received my return package a little after the estimated date and then there was a 4 day delay in transit to the buyer but they immediately sent my payment for the phone. I was very happy with that!” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Melissa C
01/16/2017

“Easy process. Got my check in a reasonable amount of time. ”

I Sold
Apple iPhone 5s 16GB (Verizon) / Damaged
by Laura H
01/15/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This was my sons phone and was in an otter box case the entire time he used it and was in completely perfect condition and yet we got an email saying there were defects. ... READ MORE

“This was my sons phone and was in an otter box case the entire time he used it and was in completely perfect condition and yet we got an email saying there were defects. It's just ridiculous. ” READ LESS

I Sold
Apple iPhone 5s 16GB (Verizon) / Good
by Scotty W
01/15/2017

“Fast payment and good communication!! ”

I Sold
Apple iPhone 5c 16GB (Verizon) / Flawless
by Margaret M
01/10/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition
I Sold
Apple iPhone 5 64GB (AT&T) / Good
by Ramona B
01/07/2017

“Easy transaction, thanks!”

I Sold
Apple iPhone 5s 16GB (Verizon) / Good
by Amanda H
01/07/2017

“I received the package quickly and they wrote me a check for the amount promised when assessed on the website. Overall pretty simple. ”

I Sold
Apple iPhone 5s 16GB (AT&T) / Damaged
by Jeremy O
01/07/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Kinda figured it was a scam. Original quote for phone was $90, I ended up with $13. Phone was not in poor condition.”

I Sold
Apple iPhone SE 64GB (Verizon) / Good
by Daniel T
01/06/2017

“Fast and fair vendor. Thank you. ”

I Sold
Apple iPhone 6s 64GB (Verizon) / Damaged
by Logan L
01/06/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Package was lost and during the time it was lost it got damaged and guess who got a very terrible recudied offer? This guy. I will never use this website ever again”

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Emily W
01/05/2017
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I am so very frustrated with this sell. I mailed in my phone in late October. The phone was wiped clean, and I ensured iCloud and the Activation lock was deactivated. Alm... READ MORE

“I am so very frustrated with this sell. I mailed in my phone in late October. The phone was wiped clean, and I ensured iCloud and the Activation lock was deactivated. Almost a month later, I get a message saying that the Activation Lock was on. I made sure to turn it off when I wiped the phone clean to mail in, but I proceeded to turn it off on the rest of my devices anyway, in case that had anything to do with it. Weeks after that, they concluded that the Activation Lock was still on, so they reduced my offer from $100 to $23. I asked for my device to be returned, and when I received it, there was a significant mark on the side that was certainly not there when I mailed it in. I've successfully used this service before, but I cannot believe the handling of my device and the poor customer service this time. Very disappointed and will rethink using uSell in the future.” READ LESS

I Sold
Apple iPhone 6s Plus 64GB (AT&T) / Damaged
by Felipe P
12/30/2016
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I just received my phone and there is a password on it contact me at 3059659185”

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Clayton R
12/30/2016

“Good deal just took a week longer than it should have ”

I Sold
Apple iPhone 5s 16GB (AT&T) / Damaged
by Joshua S
12/29/2016
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Item was damaged while being shipped. I was personally upset to find that it had been broken and since have lost trust in usell. I will probably never use it again.”

I Sold
Apple iPhone 5s 16GB (AT&T) / Damaged
by george w
12/29/2016
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Felt like a bait and switch. ”

I Sold
Apple iPhone 5 32GB (AT&T) / Good
by Marc T
12/29/2016

“Sent in phone in perfect condition. Offer was revised to much lower number do to "damage" that doesn't exist. I requested a return and they send a DIFFERENT phone (i know... READ MORE

“Sent in phone in perfect condition. Offer was revised to much lower number do to "damage" that doesn't exist. I requested a return and they send a DIFFERENT phone (i know it's different because mine was black and this is a white phone) back to me that is not in the same condition as the one i sent in. Very disappointed and feel as though this was a dishonest transaction.” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by steve g
12/29/2016

“The transaction occurred exactly as promised. The shipping envelope arrived in a few days, and a few days after that I was notified that they had received the phone, an... READ MORE

“The transaction occurred exactly as promised. The shipping envelope arrived in a few days, and a few days after that I was notified that they had received the phone, and then a few days later, I was notified they had approved the original offer price. My check arrived in the mail about a week later. Very smooth and easy (although it took a little over 2 weeks from start to finish, that was fine since they kept me updated on the progress.) I would definitely recommend uSell to others.” READ LESS

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