uSell.com Reviews

Avg. Customer Review
3.7 / 5276 Reviews
276 Customer Reviews
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Customer Reviews
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All 276 customer reviews
I Sold
Google Pixel 3a 64gb. / Flawless
by Brian E
09/12/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“it took them over a month to check my phones out. I sent phones to another buyer after I sent these to usell and was paid for those 2 weeks before usell did anything. ema... READ MORE

“it took them over a month to check my phones out. I sent phones to another buyer after I sent these to usell and was paid for those 2 weeks before usell did anything. emailed and called constantly with NO replies. They used to be quick and were a good choice but that is no longer the case. ” READ LESS

I Sold
Apple iPad Air 2 128GB WiFi / Good
by Gavin W
09/11/2019

“Customer Service regarding the order was not responsive at all.”

I Sold
Apple iPhone 6 64GB (Verizon) / Good
by John L
09/11/2019

“I am happy with the service”

I Sold
Apple iPad Mini 3 64GB WiFi / Good
by Tyler M
09/10/2019

“Took over a month to get paid and every step was so delayed compared to past transactions.”

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Jeff G
09/10/2019

“The process took about 6 weeks to finally get a check. A few generated tracking emails were received but then nothing for several weeks at a time. Two submitted status in... READ MORE

“The process took about 6 weeks to finally get a check. A few generated tracking emails were received but then nothing for several weeks at a time. Two submitted status inquiries were never answered. The overall process was OK but the wondering if my item had been lost caused some anxiety. ” READ LESS

I Sold
iPhone XS (Factory Unlocked) 256GB / Flawless
by Domingo F
09/09/2019

“uSell honored the price, which it is very good. It took a little longer than I expected but not for much. The reason I do not give a 5 star is the support via email. No o... READ MORE

“uSell honored the price, which it is very good. It took a little longer than I expected but not for much. The reason I do not give a 5 star is the support via email. No one answered the 4 to 6 emails I sent. Most of the emails were resents of the original one because nobody in the support department would reply. ” READ LESS

I Sold
Samsung Galaxy S10 Plus (AT&T) 128GB / Good
by charles k
09/08/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Awesome thank you. :) Supper fast response”

I Sold
Samsung Galaxy S4 SGH-I337 (AT&T) / Good
by Jay A
09/08/2019

“Very easy process. Got the quote online, and when was ready to sell, just followed the instructions they gave. A kit arrived at my home very shortly and I followed pack... READ MORE

“Very easy process. Got the quote online, and when was ready to sell, just followed the instructions they gave. A kit arrived at my home very shortly and I followed packaging/mailing directions and within like 2 weeks was paid! Awesome service :)” READ LESS

I Sold
Samsung Galaxy S5 (T-Mobile) / Good
by Kevin C
09/08/2019

“Took almost a month to get paid. They had the device for almost 3 weeks sitting in received. I contacted usell several times on status and was told every-time they were r... READ MORE

“Took almost a month to get paid. They had the device for almost 3 weeks sitting in received. I contacted usell several times on status and was told every-time they were running behind. Found out that usell and buybackworld are the same company...Had devices in both companies and took a month. I will no longer do business with either company just from the wait. ” READ LESS

I Sold
Apple iPhone 5s 64GB (AT&T) / Damaged
by Sarah C
09/08/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This was a bait and switch. After I honestly answered the questions about the condition of my phone, uSell offered $37. I sent the phone to them and then got an “urgent” ... READ MORE

“This was a bait and switch. After I honestly answered the questions about the condition of my phone, uSell offered $37. I sent the phone to them and then got an “urgent” email telling me that the phone had a white spot on the screen (it didn’t when I sent them the phone) and they had revised the offer to $5. I think they assume that people will just cave and accept the reduced offer because they’ve already mailed the phone and don’t want to deal with it anymore. I didn’t accept the revised offer and made them send the phone back. My belief that this is a scam technique to get their phones below the offer price was reinforced by my brother-in-law’s similar experience with another of these mail-in services. ” READ LESS

I Sold
Samsung Galaxy Note 9 (Factory Unlocked) 128GB / Good
by tony b
09/08/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Wow. Worst experience ever. It was no problem to get the container to send my phone off to sell. it took so long for me to get a response from you sell to check the statu... READ MORE

“Wow. Worst experience ever. It was no problem to get the container to send my phone off to sell. it took so long for me to get a response from you sell to check the status of my order that I begun to think that the whole thing was a scam. I wound it up contacting the better business bureau for help. I sent email after email and still no response from the seller. I bought my phone brand new from the Samsung website factory unlocked. Used it only a month before in sent it in. My phone was always in a complete case so it was in flawless condition. The seller tried to decrease my offer because he claimed there were scratches on it. When I sent my device off I professionally packed it to be sure that there would be no scratches. I definitely would not recommend you cell. You will be better off taking it to a actual Eco machine or even selling it on Facebook or eBay. Worst experience ever.” READ LESS

I Sold
Apple iPhone 6 64GB (Verizon) / Damaged
by Mark N
09/08/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“They offered $81 dollars. Then discounted the item saying it was damaged down to $11. I used the phone up until I mailed it in. It was in a life proof case with not one b... READ MORE

“They offered $81 dollars. Then discounted the item saying it was damaged down to $11. I used the phone up until I mailed it in. It was in a life proof case with not one blemish. They gave no explanation of damage whatsoever. I asked for the phone back and sold it on another site.” READ LESS

I Sold
iPhone 7 128GB (Other Carrier) / Good
by Justin O
09/08/2019

“Took 1 and a half months to receive payment via PayPal. I called and emailed multiple times and never received a response or call back. Not just poor customer service, no... READ MORE

“Took 1 and a half months to receive payment via PayPal. I called and emailed multiple times and never received a response or call back. Not just poor customer service, no customer service... literally. ” READ LESS

I Sold
iPhone 8 Plus (Factory Unlocked) 64GB / Good
by Philip G
09/08/2019

“Selling my phone on Usell was nothing but an emotional rollercoaster - primarily because there is absolutely NO COMMUNICATION. If you want to sell your phone and think fo... READ MORE

“Selling my phone on Usell was nothing but an emotional rollercoaster - primarily because there is absolutely NO COMMUNICATION. If you want to sell your phone and think for over a month you’ve been ripped off and taken advantage of. Feel free... this is what happened to me and I was super surprised to see they actually followed through one day when I received a payment. EVEN AFTER I FOLLOWED UP 10 TIMES ON EMAIL AND BY PHONE. ” READ LESS

I Sold
Samsung Galaxy S7 (AT&T) / Good
by Amanda W
09/07/2019

“Fast, easy, and got the exact amount I was quoted!”

I Sold
Apple iPad Mini with Retina Display 16GB WiFi / Good
by Diane H
09/05/2019

“Good experience would recommend ”

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Randy T
09/05/2019

“I forgot to unlock my phone so the emailed me with detailed directions on how to do it. Thank you!”

I Sold
Playstation 4 Pro 1TB / Damaged
by Christopher B
09/05/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Service is good”

I Sold
Apple iPhone 6 16GB (Verizon) / Good
by David B
09/05/2019

“Easy to send item with pre paid package. Received full price that was offered and check back within week. Overall good experience ”

I Sold
Samsung Galaxy Note 10.1 inch 2014 Edition 16 GB (Wifi Only) / Good
by Kristy W
09/05/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“The Galaxy I submitted was in excellent condition, not good. They claimed it contained scratches on the screen that were not there. I won't be using the company again. ”

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