“I have yet to receive my check....”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“My phone was able to be used on AT&T and Cricket and you said there was an activation problem and you lowered my offer”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Waste of time!!!!!!! Not reliable ”
“Very displeased with the service i am been given. You guys send the check outnon march 21 and still ihavemt reieved the check. This service sucks. I very uoset with th... READ MORE
“Very displeased with the service i am been given. You guys send the check outnon march 21 and still ihavemt reieved the check. This service sucks. I very uoset with this company in the lack of mail delivery. This needs to be faster. This is b*** s***” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Tried to offer me $4 when they got my phone. Perfect working order ”
“I never received my check. I have emailed support three times and have not received a response.”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“I asked for my phone to be shipped back but instead you recycled it. ”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“I mailed you an iPhone 11 for you to purchase for an agreed amount of $105 and once you got it, you responded and said it had a bruised screen and wanted to offer me $25.... READ MORE
“I mailed you an iPhone 11 for you to purchase for an agreed amount of $105 and once you got it, you responded and said it had a bruised screen and wanted to offer me $25. The phone was in great condition and worked perfect and nothing was wrong with the screen. I ended up selling it on Facebook marketplace for $130 and had no issues at all with the customer.” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“couldnt unlock it”
“Haven?t received check for payment for my phone”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Terrible experience,will never use this company again.”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Complete waste of time. Use another service. Very unfair offer. Device was slightly scratched. 100% usable and functional. Idiotic. I will never use these guys agai... READ MORE
“Complete waste of time. Use another service. Very unfair offer. Device was slightly scratched. 100% usable and functional. Idiotic. I will never use these guys again. There are plenty of other better options and ways to recycle or sell your device.” READ LESS
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“CERTIFIED BS, my phone was worth more then 20 f****ng dollars”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Said phone was damaged and cut my initial offer in half. Phone is not damaged. Total scam.”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“I acknowledge that I told you it was a 3rd Gen when it was actually a 2nd Gen. That was my mistake. But I dispute your claim that the phone was damaged. There was no dam... READ MORE
“I acknowledge that I told you it was a 3rd Gen when it was actually a 2nd Gen. That was my mistake. But I dispute your claim that the phone was damaged. There was no damage visible to the naked eye. You cited the battery condition as problematic at 76%, yet nothing was asked about the battery condition in the original intake. You insulted me with your reduced offer of $1.00. I sold it to another company for $71 with no issues. ” READ LESS
“First I was offered $145 for my phone and Usell never sent the mailer or the return label for me to send it in myself when the mailer didn't arrive, and then they lowered... READ MORE
“First I was offered $145 for my phone and Usell never sent the mailer or the return label for me to send it in myself when the mailer didn't arrive, and then they lowered my refund to $125 when I tried again to get their attention. And it's been 10 days and I still don't have my $125. Terrible service. ” READ LESS
“I didn’t receive any of the money I plan on suing.”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“nothing to say ”
A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Untrusted company. I sent the item without damage, and packed as Usell instructed. After couple of weeks they contacted and claimed that , phone is broken on back. Never... READ MORE
“Untrusted company. I sent the item without damage, and packed as Usell instructed. After couple of weeks they contacted and claimed that , phone is broken on back. Never trust this people, ” READ LESS
“Never received payment. I emailed you for help and follow up but never heard back. As of 6/10/2025 I will file civil action for deceptive practices in New York County s... READ MORE
“Never received payment. I emailed you for help and follow up but never heard back. As of 6/10/2025 I will file civil action for deceptive practices in New York County seeking compensation plus attorney fees and punitive damages. ” READ LESS