uSell.com Reviews

Avg. Customer Review
3.7 / 5286 Reviews
286 Customer Reviews
(137)
(35)
(40)
(27)
(47)
Customer Reviews
Your reviews help uSell improve its service and provide a better experience to sellers.
Leave Feedback
Showing 1 star reviews ( See All Reviews )
I Sold
iPhone 7 Plus 128GB (AT&T) / Good
by Richard B
10/20/2019

“It took too long to get the payment. Also customer service never got back to me to say payment would be delayed.”

I Sold
iPhone 7 32GB (Verizon) / Good
by Katie C
10/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I didn’t get my device back for months! Literally months! Took forever for no reason, customer service doesn’t exist”

I Sold
Samsung Galaxy S7 Active (AT&T) / Damaged
by Deborah B
10/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“If I could leave -5 stars I would! I sent my phone 3 months ago, they had promised to pay $65. I didn't hear from anyone at this company for 3 months, even after several ... READ MORE

“If I could leave -5 stars I would! I sent my phone 3 months ago, they had promised to pay $65. I didn't hear from anyone at this company for 3 months, even after several attempts to email and call them. At least 30 times! NO RESPONSE!!!!! They finally send me an email and tell me my phone is damaged and they will give me $4 for it. i told them to mail it back. When I received my phone, I charged it and there is NOTHING wrong with my phone! I would never recommend this company to anyone! Not even my worst enemy! I will NEVER EVER use this company again. ” READ LESS

I Sold
Apple iPhone SE 32GB (Other Carrier) / Flawless
by Luciana B
10/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“No happy, lousy costumer service, got way less money for my phone, lot of excuses that my phone had problems and not fair that you don’t have from att . Verizon, they giv... READ MORE

“No happy, lousy costumer service, got way less money for my phone, lot of excuses that my phone had problems and not fair that you don’t have from att . Verizon, they give very little money” READ LESS

I Sold
Samsung Galaxy Note 5 (Verizon) / Damaged
by Derek B
10/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Total scam operation. They told me the phone was damaged and offered me $7.00...it was not damaged and I sold it for $68. Once they shipped it back.”

I Sold
iPad Pro 1st Gen 12.9" 128GB WiFi + Cellular (Unlocked) / Damaged
by Andy M
10/20/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition

“I feel completely ripped off by your downgrade of a quoted offer of $280 to $180. The iPad I sent to you was in flawless condition. Also, I gave you an iPad keyboard (ori... READ MORE

“I feel completely ripped off by your downgrade of a quoted offer of $280 to $180. The iPad I sent to you was in flawless condition. Also, I gave you an iPad keyboard (originally valued at >$100. The only thing that would make me happy is for you to refund me another $100. Otherwise, I seriously doubt if I would continue doing business with you.” READ LESS

I Sold
iPhone 7 Plus 32GB (Other Carrier) / Damaged
by Wendy E
10/19/2019

“I kept emailing you with no response. Once I contacted better buisness bureau, then I finally got paid over a month later! ”

I Sold
Samsung Galaxy Note 5 (Verizon) / Damaged
by Mike M
10/19/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Horrible service. uSell had my phone for more than a month AFTER confirming that they received it. I heard nothing until I complained that I had not been paid (over 30 days later). uSell then notified me that my phone was damaged and would not charge and offered to buy it at 10% of the original price. I sent them an email saying that I was upset about the long turn-around time. I then got an automated email saying I declined the offer and they were returning my phone. I got the phone back and charged it just fine. ... READ MORE

“Horrible service. uSell had my phone for more than a month AFTER confirming that they received it. I heard nothing until I complained that I had not been paid (over 30 days later). uSell then notified me that my phone was damaged and would not charge and offered to buy it at 10% of the original price. I sent them an email saying that I was upset about the long turn-around time. I then got an automated email saying I declined the offer and they were returning my phone. I got the phone back and charged it just fine. I have used uSell in the past and the service is getting worse and worse. I will never use them again and would never recommend that anyone else use them.” READ LESS

I Sold
iPhone 7 32GB (T-Mobile) / Good
by Justin L
10/19/2019

“Has took about 2 months to get my check and they shipped the check out on October 9 and still have not received it need to know what going on never had this problem befor... READ MORE

“Has took about 2 months to get my check and they shipped the check out on October 9 and still have not received it need to know what going on never had this problem before” READ LESS

I Sold
iPhone 7 128GB (Sprint) / Good
by Ivelisse R
10/19/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Worst service ever! Scam”

I Sold
iPhone 7 Plus 32GB (Verizon) / Good
by JON F
10/18/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“No communication despite numerous attempts to contact”

I Sold
Apple iPad Mini 16GB WiFi / Good
by Phillip B
10/14/2019

“USell really dropped the ball in this. I placed my order to sell my IPad on 8/16. The shipping kit was sent on 8/17. I shipped the IPad on 8/23. The IPad was received and accepted by USell on 8/28. This is when things USell dropped the ball. I waited the appropriate amount of time for the next step...The mailing of my check. I made numerous phone calls and e-mails. Voice messages were not returned. E-mails were not acknowledged. No communication from USell at all until 10/1 when an e-mail said that the payment had been issued. The check arrived sometime between 10/5 and 10/11 while I was out of town. ... READ MORE

“USell really dropped the ball in this. I placed my order to sell my IPad on 8/16. The shipping kit was sent on 8/17. I shipped the IPad on 8/23. The IPad was received and accepted by USell on 8/28. This is when things USell dropped the ball. I waited the appropriate amount of time for the next step...The mailing of my check. I made numerous phone calls and e-mails. Voice messages were not returned. E-mails were not acknowledged. No communication from USell at all until 10/1 when an e-mail said that the payment had been issued. The check arrived sometime between 10/5 and 10/11 while I was out of town. I received no explanation as to why it took so long for my payment to be issued. I received no explanation as to why my many emails and phone calls were not answered. USell policy as stated in their FAQ is that payment will be made within 5 day of receipt of the product. 5 days is a far cry from a month! I will never do business with USell again. I will also let anyone that asks my opinion as to the best company to choose when selling their electronics, that USell is at the very bottom of my list of recommendation. DO NOT USE USELL...PERIOD!!! ” READ LESS

I Sold
iPhone XS (Verizon) 64GB / Good
by Chris C
10/14/2019

“It took the Better Business Bureau to intervene in order for me to get paid. Zero response from company to my multiple emails.”

I Sold
Samsung Galaxy S8 Plus (Sprint) / Good
by Philip P
10/13/2019

“The buyer (USell) received my phone on Aug 28. It said it would take a few business days before I receive my money. I did not get paid from USell until Oct 3. I emailed t... READ MORE

“The buyer (USell) received my phone on Aug 28. It said it would take a few business days before I receive my money. I did not get paid from USell until Oct 3. I emailed them several times and they wouldn’t respond to any of them. I would not recommend using USell!!!” READ LESS

I Sold
iPhone 8 (Factory Unlocked) 64GB / Good
by marc h
10/12/2019

“No answer to any of my many emails over a period of two months. No customer service number to call.... READ MORE

“No answer to any of my many emails over a period of two months. No customer service number to call. Was convinced Usell was a scam, and read many bad reviews online of people never receiving their money. Finally received my payment on Paypal, unexpectedly, 7 weeks after my iPhone was sent. It was a surprise to receive the money after so long and no communication, but the experience was a TOTAL DISASTER.” READ LESS

I Sold
Microsoft Surface 2 32GB / Good
by Jenn M
10/12/2019

“I sent in two separate items and got a message that they were received. Then , I didn't get any feedback. I emailed numerous times plus called and left a message. No re... READ MORE

“I sent in two separate items and got a message that they were received. Then , I didn't get any feedback. I emailed numerous times plus called and left a message. No response. I finally got my checks after nearly 2 months. I will not sell anything here again.” READ LESS

I Sold
Samsung Galaxy S7 (Verizon) / Good
by Mike M
10/11/2019

“Payment took over a month after uSell received the phone. The only reason they finally paid was after I sent emails demanding payment and asking why I had not been paid.”

I Sold
iPhone 7 128GB (AT&T) / Damaged
by Ryan B
10/11/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Communication after uSell received the phone was incredibly poor. I sent multiple requests for an order update. Package was received on 8/23/19 and not a single response on my status inquiries until 10/1/19. ... READ MORE

“Communication after uSell received the phone was incredibly poor. I sent multiple requests for an order update. Package was received on 8/23/19 and not a single response on my status inquiries until 10/1/19. I’ll be using Gazelle next time. They initially offered me more money for the same phone but I wanted to see if I could get a higher offer. After the wait with uSell I just wanted the phone gone and took the lower offer. Waste of time and money. ” READ LESS

I Sold
iPad Pro 12.9 inch 256GB (Unlocked) / Damaged
by Marcel M
10/11/2019
I Sold
iPad Pro 10.5 inch 64GB (T-Mobile) / Damaged
by Nick G
10/10/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“A complete waste of my time, I had my device inspected before being sent in and everything was perfect, it took a month to even get a response or status of my order. Man... READ MORE

“A complete waste of my time, I had my device inspected before being sent in and everything was perfect, it took a month to even get a response or status of my order. Many attempts were made to contact and no response. Finally after a month I then get told that my device has an issue with the display and my quote gets cut down significantly. Not only wasting my time but also trying to rob me. This is a terrible company, I can guarantee I will never do business with them ever again or even recommend them to anybody!!! If I could leave zero stars that’s what they would be getting, they don’t even deserve the one star rating of very poor!!!” READ LESS

Buyer
uSell.com
Support Email
[email protected]
Services
Payment Methods
PayPal
Check
Free Return Shipping
Free Return Shipping if product assessment does not match