uSell.com Reviews

Avg. Customer Review
4.5 / 51963 Reviews
1963 Customer Reviews
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Customer Reviews
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I Sold
iPhone 11 64GB (AT&T) / Good
by Mark O
04/23/2024

“First I was offered $145 for my phone and Usell never sent the mailer or the return label for me to send it in myself when the mailer didn't arrive, and then they lowered... READ MORE

“First I was offered $145 for my phone and Usell never sent the mailer or the return label for me to send it in myself when the mailer didn't arrive, and then they lowered my refund to $125 when I tried again to get their attention. And it's been 10 days and I still don't have my $125. Terrible service. ” READ LESS

I Sold
iPhone XR (Other Carrier) 64GB / Damaged
by Jailen B
03/10/2024

“I didn’t receive any of the money I plan on suing.”

I Sold
iPhone XS (Other Carrier) 64GB / Flawless
by mary a
03/09/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“nothing to say ”

I Sold
iPhone XR (Factory Unlocked) 64GB / Damaged
by Rajesh G
02/23/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Untrusted company. I sent the item without damage, and packed as Usell instructed. After couple of weeks they contacted and claimed that , phone is broken on back. Never... READ MORE

“Untrusted company. I sent the item without damage, and packed as Usell instructed. After couple of weeks they contacted and claimed that , phone is broken on back. Never trust this people, ” READ LESS

I Sold
iPhone 8 (AT&T) 64GB / Good
by Mandy M
02/09/2024

“Terrible experience. The process took way too long and when I emailed to ask I got a oh just wait answer. Never again.”

I Sold
iPhone XR (Factory Unlocked) 64GB / Good
by Jennifer S
02/05/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“My phone was in perfect condition. It had only ever been used with a screen protector on it. You rated it good and returned it and when it was returned there were scratc... READ MORE

“My phone was in perfect condition. It had only ever been used with a screen protector on it. You rated it good and returned it and when it was returned there were scratches all over it (and no screen protector). I am very disappointed as i feel like I was bait and switched.” READ LESS

I Sold
iPhone 11 Pro Max 64GB (Verizon) / Damaged
by Justus W
02/05/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“My iPhone was in flawless condition and then you guys said there was some dead pixels or something? Which I never saw but then the price went way WAY down because of it w... READ MORE

“My iPhone was in flawless condition and then you guys said there was some dead pixels or something? Which I never saw but then the price went way WAY down because of it which sucked” READ LESS

I Sold
iPhone SE 2nd Gen 64GB (Verizon) / Damaged
by Scot H
01/21/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Your web site said the phone I wanted to sell was worth $70 in very good condition. I sent in a like new cell that everything was working fine. You offered me $4 saying t... READ MORE

“Your web site said the phone I wanted to sell was worth $70 in very good condition. I sent in a like new cell that everything was working fine. You offered me $4 saying the home button was defective. I declined and you did return the phone. I then sold it to a local store who told me the home button was working fine. Seems like a little bait and switch to me. ” READ LESS

I Sold
Apple iPhone 13 Pro 256GB Verizon / Good
by Lauren L
01/16/2024
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Meh. I had my phone for only two years, never dropped, always protected with heavy duty cases and screen protectors and I was quoted WAY higher ($540) than what I actually got. ... READ MORE

“Meh. I had my phone for only two years, never dropped, always protected with heavy duty cases and screen protectors and I was quoted WAY higher ($540) than what I actually got. I only accepted because what a hassle to get it back, do this again with another company. boo. Thanks.” READ LESS

I Sold
Apple iPhone 12 64GB Other Carrier / Good
by Christian C
12/31/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition

“Still haven’t received my check and it’s been more than 5-7 days also cheap pay feel the phone was worth more and they were not trying to negotiate at all with the price ... READ MORE

“Still haven’t received my check and it’s been more than 5-7 days also cheap pay feel the phone was worth more and they were not trying to negotiate at all with the price will prolly not recommend or sell to you ever again ” READ LESS

I Sold
Samsung Galaxy S7 Edge (Verizon) / Damaged
by Robert F
12/03/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Will never use your platform again, you all were terrible.”

I Sold
Apple iPhone 13 Pro Max 128GB AT&T / Damaged
by William K
11/27/2023

“If I could leave no stars I would. Terrible customer service, extremely slow processing and had to jump thru hoops the entire way to get paid, and extremely stressful to ... READ MORE

“If I could leave no stars I would. Terrible customer service, extremely slow processing and had to jump thru hoops the entire way to get paid, and extremely stressful to deal with. I’ve sent upwards of 40 emails to state I haven’t been paid or heard back from them in regards to my device only to be put off and put off more and more. Finally paid nearly two months later and I’ll never deal with this company again I suggest you stay far away as they do not put the customer first in any way. ” READ LESS

I Sold
Apple iPhone 14 Pro Max 128GB T-Mobile / Flawless
by Pamaletha L
11/26/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Poor review on the phone stupid offer ”

I Sold
Apple iPhone 12 Pro Max 128GB Verizon / Good
by Chris f
11/03/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“They said my phone had deep scratches which was a lie, then offered me less money. After turning down their offer, they took 2 weeks to send me back my device. Thanks ”

I Sold
Apple iPhone 6 64GB (Sprint) / Damaged
by megan f
11/03/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Product was not damaged ”

I Sold
Apple iPhone 6 32GB (Verizon) / Flawless
by Barry A
10/22/2023

“I never received my payment! As of this response! Please looki into this issue for me.”

I Sold
Apple iPhone 14 Pro Max 256GB Unlocked / Flawless
by Emilio D
10/16/2023

“Didn’t get my check it’s taking you guys 3 weeks and still nothing what’s going on what business you guys running?”

I Sold
iPhone 8 (Factory Unlocked) 64GB / Damaged
by Melissa H
10/16/2023

“Process took 2 months! Website tracking states 3-5 days for payment, weeks later nothing. Sent 3 emails inquiring with no response. Horrible experience. I won’t be back”

I Sold
Apple iPhone 4 16GB / Good
by Linda S
10/13/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“I sent a 64 gb Ipod that had belong to my non-verbal late son. He never owed a phone as he couldn't speak!! I received a note erroneously stating that I had sent an iph... READ MORE

“I sent a 64 gb Ipod that had belong to my non-verbal late son. He never owed a phone as he couldn't speak!! I received a note erroneously stating that I had sent an iphone 6, 16gb, which you would recycle for me. I said no, I didn't make a mistake, send me back my ipod. Of course, I received back an iphone 4! You people are as crooked as they come!” READ LESS

I Sold
Apple iPod Touch 5th Generation 32GB / Damaged
by Nathan T
10/02/2023
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Did not get paid for my device and was told it was damaged. Sent in the device in working condition. Emailed back asking if I could get pictures of the damage and was the... READ MORE

“Did not get paid for my device and was told it was damaged. Sent in the device in working condition. Emailed back asking if I could get pictures of the damage and was then told it wasn’t actually damaged it actually had a boot up issue. iPod was working perfectly when I put it in the shipping package so don’t know what could have happened from my hands to yours. Sent in an iPhone at the same time as the iPod and have not heard anything back about that device.” READ LESS

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