uSell.com Reviews

Avg. Customer Review
3.7 / 5280 Reviews
280 Customer Reviews
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Customer Reviews
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Showing 2 star reviews ( See All Reviews )
I Sold
G7 ThinQ (Factory Unlocked) / Flawless
by Blake E
10/19/2019

“This process took forever. I sent them multiple emails and never received a response. The whole process took nearly 2 months before I got a check. I did eventually get pa... READ MORE

“This process took forever. I sent them multiple emails and never received a response. The whole process took nearly 2 months before I got a check. I did eventually get paid though. Just don't expect any level of customer service or for the check to get to you in a timely manner. Honestly, I was to the point I thought I was scammed out of my phone by the time the money got to me.” READ LESS

I Sold
Apple iPad Mini 64GB WiFi + 4G (AT&T) / Good
by Adam R
10/18/2019

“Yes you did offer me a few dollars more but it took just about 4 weeks for you to inspect the device . When I emailed a ticket it in or left VM on your phone line I never... READ MORE

“Yes you did offer me a few dollars more but it took just about 4 weeks for you to inspect the device . When I emailed a ticket it in or left VM on your phone line I never heard back . To this day still no call back . Don’t know why you would bother to include do you want to be in contacted , you never got back to me the first time ” READ LESS

I Sold
iPad Pro 2nd Gen 10.5" 64GB WiFi / Damaged
by David G
10/15/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“It took a lot longer than explained on web site to get inspected and got offered a lot less than quoted for a questionable issue. I will not be using uSell again.”

I Sold
iPad 6th Generation 32GB WiFi + Cellular (Unlocked) / Damaged
by Myung L
10/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I didn’t get a good offer for both of my devices. Also it took very long for me to get my money. ”

I Sold
iPhone XS (Factory Unlocked) 64GB / Good
by Mark K
10/13/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“It took more than 1 month to get paid. I sent 3 emails and none of them were responded to. I sent in a flawless phone and was low balled on the price. I was told there... READ MORE

“It took more than 1 month to get paid. I sent 3 emails and none of them were responded to. I sent in a flawless phone and was low balled on the price. I was told there were scratches on the screen which was a lie. ” READ LESS

I Sold
iPhone 8 Plus (Verizon) 256GB / Flawless
by Evan H
10/13/2019

“The time it took between my device being received and payment being sent was much longer than in the past (over a month). I also tried reaching out by email, twice, and ... READ MORE

“The time it took between my device being received and payment being sent was much longer than in the past (over a month). I also tried reaching out by email, twice, and by phone, once, to check on the progress and never received a response of any kind.” READ LESS

I Sold
Apple iPad Air 2 128GB WiFi + 4G (AT&T) / Damaged
by denise M
10/12/2019

“I have been selling on Usell for quite some time and have always had a good experience, However, this time was the worse. They received the damaged Ipad back in August a... READ MORE

“I have been selling on Usell for quite some time and have always had a good experience, However, this time was the worse. They received the damaged Ipad back in August and I did not receive payment until October, after I had sent 3 emails asking the status of payment, it was very frustrating. No emails as to why it took so long to get payment, not explanation, nothing.” READ LESS

I Sold
Apple iPad 2 16gb Wifi / Damaged
by Giovanni B
10/11/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“The IPad sent it was not in the damaged condition said above. The buyer said the screen was cracked when it wasn't ”

I Sold
Apple iPhone 5s 16GB (Verizon) / Good
by Electra P
09/22/2019

“took too long ”

I Sold
LG V10 (Verizon) / Good
by Matt N
09/16/2019

“the whole process takes WAY to long, It has been over a month from the time i started the process to the time i received payment. I wont use usell again.”

I Sold
Apple iPad Mini 3 64GB WiFi / Good
by Tyler M
09/10/2019

“Took over a month to get paid and every step was so delayed compared to past transactions.”

I Sold
Apple iPhone 6 Plus 128GB (T-Mobile) / Good
by Henry W
08/26/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I won’t use uSell again. Non-responsive to my inquiries and took too long to finish a simple transaction.”

I Sold
iPhone 7 32GB (Sprint) / Good
by Roel O
08/19/2019

“Used usell two times before with no problems. I was very satisfied. This last time I used them they took almost 3 months to pay me. Every time I messaged them (probably... READ MORE

“Used usell two times before with no problems. I was very satisfied. This last time I used them they took almost 3 months to pay me. Every time I messaged them (probably 6 to 7 times) they told me the phone was being inspected and it would get done in 2 to 3 days. Near the end I got so frustrated I told them to send the phone back to me. I finally got my check today (19 Aug), they received my phone around the 30th of May. I got paid what they offered me but it took way longer than the two previous times. ” READ LESS

I Sold
Apple iPhone 5s 32GB (Verizon) / Good
by Sven S
08/18/2019

“The process took weeks longer than was indicated. I reached out to the support team twice and never got a response. I did [eventually] receive the full offer amount for t... READ MORE

“The process took weeks longer than was indicated. I reached out to the support team twice and never got a response. I did [eventually] receive the full offer amount for the phone I sold.” READ LESS

I Sold
Apple iPhone 6s 32GB (Sprint) / Good
by monica b
08/18/2019

“took about a month or more to get my money. wont deal with again”

I Sold
iPhone 7 128GB (Verizon) / Good
by Bob H
08/18/2019

“For several years I used uSell and was very satisfied. My latest experience, not so much. I sent two phones after receiving an offer. This was in mid June. I receive... READ MORE

“For several years I used uSell and was very satisfied. My latest experience, not so much. I sent two phones after receiving an offer. This was in mid June. I received a check for the first one in July which was longer than my past experience. I received the check for the second one on August 17 - approximately 2 months after sending in my phone. I contacted uSell and received an automatic return saying that someone would be in touch with me. That never happened. This time was so much different than before.” READ LESS

I Sold
Apple iPhone 4S 8GB (Sprint) / Good
by Danny B
08/17/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“It suck ok”

I Sold
Samsung Galaxy S8 (Verizon) / Damaged
by Jasmine B
08/12/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“It took longer than normal to receive any communication regarding the status of my phone. After rejecting the offer, it was almost a month before my phone was returned to... READ MORE

“It took longer than normal to receive any communication regarding the status of my phone. After rejecting the offer, it was almost a month before my phone was returned to me. I had to email customer service to find out what happened to my phone. ” READ LESS

I Sold
Apple iPhone 5s 16GB (AT&T) / Good
by Robert P
08/05/2019

“Very slow to pay, they received my phone on 07/08/19. I didn’t get the check till 08/02/19. That’s 25 days before I got paid for it. It was in the mail 4 days. Tha... READ MORE

“Very slow to pay, they received my phone on 07/08/19. I didn’t get the check till 08/02/19. That’s 25 days before I got paid for it. It was in the mail 4 days. That’s 21 days they took to pay me. I will never use them again. ” READ LESS

I Sold
Apple iPhone 6 16GB (AT&T) / Damaged
by Barry H
08/03/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Your customer service is very poor. You’re very slow to respond. I wouldn’t use you again in the future.”

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