uSell.com Reviews

Avg. Customer Review
3.6 / 5287 Reviews
287 Customer Reviews
(138)
(34)
(36)
(26)
(53)
Customer Reviews
Your reviews help uSell improve its service and provide a better experience to sellers.
Leave Feedback
All 287 customer reviews
I Sold
iPhone X (Verizon) 256GB / Good
by Vanessa S
10/15/2019

“Usell sucks and has horrible customer service ”

I Sold
iPhone 7 32GB (T-Mobile) / Good
by Yael V
10/14/2019

“I got my check two months after sending in my iphone. Nobody responded to my customer service requests. Terrible service. ”

I Sold
Apple Watch Series 2 42MM Aluminum / Good
by Jack N
10/14/2019

“The process was a lot slower than it was in the past. I never got replies to emails I sent asking for progress reports. However, I did get paid the agreed upon amount and... READ MORE

“The process was a lot slower than it was in the past. I never got replies to emails I sent asking for progress reports. However, I did get paid the agreed upon amount and the check did arrive, so I have no complaints there.” READ LESS

I Sold
iPhone 7 128GB (AT&T) / Good
by Ricardo A
10/14/2019

“Took forever. And they refused to answer any and all contact emails I sent. ”

I Sold
Motorola Droid Mini XT1030 / Flawless
by randall s
10/14/2019

“Very fast good service *****”

I Sold
Apple iPad Air 64GB WiFi / Good
by Jessica K
10/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product

“If I could give zero stars I would. They sat on my item for over a month & only paid when I threatened to sue. They also claimed my device was a different one than I indi... READ MORE

“If I could give zero stars I would. They sat on my item for over a month & only paid when I threatened to sue. They also claimed my device was a different one than I indicated, but I don’t care to fight anymore. I just took my pennies & washed my hands of this. ” READ LESS

I Sold
iPad 6th Generation 32GB WiFi + Cellular (Unlocked) / Damaged
by Myung L
10/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I didn’t get a good offer for both of my devices. Also it took very long for me to get my money. ”

I Sold
Apple iPad Mini 16GB WiFi / Good
by Phillip B
10/14/2019

“USell really dropped the ball in this. I placed my order to sell my IPad on 8/16. The shipping kit was sent on 8/17. I shipped the IPad on 8/23. The IPad was received and accepted by USell on 8/28. This is when things USell dropped the ball. I waited the appropriate amount of time for the next step...The mailing of my check. I made numerous phone calls and e-mails. Voice messages were not returned. E-mails were not acknowledged. No communication from USell at all until 10/1 when an e-mail said that the payment had been issued. The check arrived sometime between 10/5 and 10/11 while I was out of town. ... READ MORE

“USell really dropped the ball in this. I placed my order to sell my IPad on 8/16. The shipping kit was sent on 8/17. I shipped the IPad on 8/23. The IPad was received and accepted by USell on 8/28. This is when things USell dropped the ball. I waited the appropriate amount of time for the next step...The mailing of my check. I made numerous phone calls and e-mails. Voice messages were not returned. E-mails were not acknowledged. No communication from USell at all until 10/1 when an e-mail said that the payment had been issued. The check arrived sometime between 10/5 and 10/11 while I was out of town. I received no explanation as to why it took so long for my payment to be issued. I received no explanation as to why my many emails and phone calls were not answered. USell policy as stated in their FAQ is that payment will be made within 5 day of receipt of the product. 5 days is a far cry from a month! I will never do business with USell again. I will also let anyone that asks my opinion as to the best company to choose when selling their electronics, that USell is at the very bottom of my list of recommendation. DO NOT USE USELL...PERIOD!!! ” READ LESS

I Sold
iPhone XS (Verizon) 64GB / Good
by Chris C
10/14/2019

“It took the Better Business Bureau to intervene in order for me to get paid. Zero response from company to my multiple emails.”

I Sold
iPhone XS (Factory Unlocked) 64GB / Good
by Mark K
10/13/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“It took more than 1 month to get paid. I sent 3 emails and none of them were responded to. I sent in a flawless phone and was low balled on the price. I was told there... READ MORE

“It took more than 1 month to get paid. I sent 3 emails and none of them were responded to. I sent in a flawless phone and was low balled on the price. I was told there were scratches on the screen which was a lie. ” READ LESS

I Sold
Samsung Galaxy S8 Plus (Sprint) / Good
by Philip P
10/13/2019

“The buyer (USell) received my phone on Aug 28. It said it would take a few business days before I receive my money. I did not get paid from USell until Oct 3. I emailed t... READ MORE

“The buyer (USell) received my phone on Aug 28. It said it would take a few business days before I receive my money. I did not get paid from USell until Oct 3. I emailed them several times and they wouldn’t respond to any of them. I would not recommend using USell!!!” READ LESS

I Sold
iPhone 8 Plus (Verizon) 256GB / Flawless
by Evan H
10/13/2019

“The time it took between my device being received and payment being sent was much longer than in the past (over a month). I also tried reaching out by email, twice, and ... READ MORE

“The time it took between my device being received and payment being sent was much longer than in the past (over a month). I also tried reaching out by email, twice, and by phone, once, to check on the progress and never received a response of any kind.” READ LESS

I Sold
Apple iPad Mini with Retina Display 16GB WiFi / Good
by Grady S
10/13/2019

“The check took FOREVER to get to me but it did come eventually so 3 stars is a fair rating”

I Sold
iPad Pro 10.5 inch 64GB (WiFi Only) / Damaged
by BRIAN F
10/12/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“WILL NEVER USE AGAIN”

I Sold
Apple iPad Air 2 128GB WiFi + 4G (AT&T) / Damaged
by denise M
10/12/2019

“I have been selling on Usell for quite some time and have always had a good experience, However, this time was the worse. They received the damaged Ipad back in August a... READ MORE

“I have been selling on Usell for quite some time and have always had a good experience, However, this time was the worse. They received the damaged Ipad back in August and I did not receive payment until October, after I had sent 3 emails asking the status of payment, it was very frustrating. No emails as to why it took so long to get payment, not explanation, nothing.” READ LESS

I Sold
Samsung Galaxy S6 (Verizon) / Good
by Lois S
10/12/2019

“It took about 6 weeks to get our refund, after we emailed them twice.”

I Sold
Nintendo 3DS / Good
by Leslie R
10/12/2019

“At first, I thought the process was taking a little longer then I expected. After re reading the website, it was right on the time frame that they assured me of. Got my c... READ MORE

“At first, I thought the process was taking a little longer then I expected. After re reading the website, it was right on the time frame that they assured me of. Got my check in a reasonable time frame and all was GREAT!! ” READ LESS

I Sold
iPhone 8 (Factory Unlocked) 64GB / Good
by marc h
10/12/2019

“No answer to any of my many emails over a period of two months. No customer service number to call.... READ MORE

“No answer to any of my many emails over a period of two months. No customer service number to call. Was convinced Usell was a scam, and read many bad reviews online of people never receiving their money. Finally received my payment on Paypal, unexpectedly, 7 weeks after my iPhone was sent. It was a surprise to receive the money after so long and no communication, but the experience was a TOTAL DISASTER.” READ LESS

I Sold
Microsoft Surface 2 32GB / Good
by Jenn M
10/12/2019

“I sent in two separate items and got a message that they were received. Then , I didn't get any feedback. I emailed numerous times plus called and left a message. No re... READ MORE

“I sent in two separate items and got a message that they were received. Then , I didn't get any feedback. I emailed numerous times plus called and left a message. No response. I finally got my checks after nearly 2 months. I will not sell anything here again.” READ LESS

I Sold
Samsung Galaxy Tab 3 16GB 7.0 / Flawless
by Thomas B
10/12/2019

“easy transaction easy process”

Buyer
uSell.com
Support Email
[email protected]
Services
Payment Methods
PayPal
Check
Free Return Shipping
Free Return Shipping if product assessment does not match