uSell.com Reviews

Avg. Customer Review
4.4 / 5496 Reviews
496 Customer Reviews
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Customer Reviews
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Showing 3 star reviews ( See All Reviews )
I Sold
Samsung Galaxy S6 (Other Carrier) / Damaged
by Kristen K
03/30/2020
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Lied about condition of phone but at least they sent it back. ”

I Sold
LG V20 (Verizon) / Damaged
by Rebecca V
03/27/2020
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“Ok transaction did not realize damage”

I Sold
Apple iPhone 6 64GB (AT&T) / Good
by Edward R
03/18/2020
I Sold
Apple iPad Air 16GB WiFi / Good
by Linda B
03/05/2020

“I felt I should have traded my phone for my new one. My son received much more that way and his screen was cracked.”

I Sold
LG G6 (Verizon) / Damaged
by Andrew F
03/04/2020

“Website instructions are not consistent for shipping and technical issues regarding account locks. Directions for unlocking/deactivating devices with Google are outdated.... READ MORE

“Website instructions are not consistent for shipping and technical issues regarding account locks. Directions for unlocking/deactivating devices with Google are outdated. I was sent one bubble envelope only for 2 devices. Had to manually request shipping labels. This website and process was not intuitive as it was advertised.” READ LESS

I Sold
Apple iPhone 6 16GB (Sprint) / Damaged
by Steven J
02/05/2020
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“This was an amusing process and was worth the $3 I was paid for allowing them to keep my phone to uncover how uSell works. I suspect they’re a glorified recycling center ... READ MORE

“This was an amusing process and was worth the $3 I was paid for allowing them to keep my phone to uncover how uSell works. I suspect they’re a glorified recycling center and as long as you don't really care if you get anything in return for your phone, they’re safe to use. Before I decided to take them up on their offer to buy my phone, I checked with other companies that buy used phones. It became clear early in my search that my phone's real-world value was around $3 - $5 based on its age and that it will be an extinct model for Apple in the very near future. A handful of companies did not make an offer, explaining that my phone had no resale market value. I was offered $38 by uSell, and as long as the uSell inspector agreed with my assessment of its condition that I provided, uSell would issue a check. (This is the leap-of-faith phase that you must take: will uSell, after mailing your phone to them, agree with you about your device's condition?) I was sent a return kit to use with a prepaid USPS label. Since I did not trust the lack of protection that their return envelope provided, I placed their kit inside a larger box and stuffed it full of bubble wrap. I had to know that the phone was going to make it safely to New York without any damage. The extra packaging and protection didn’t matter. Once uSell received my phone, I was notified by their customer care team that there was a problem. Evidently, my phone was not in the condition I had described; their inspector had found the screen was cracked. uSell’s new offer to me was $3. I knew it didn’t really matter what kind of shape my phone was in - the market determines the value and there’s no market for my phone. I accepted the offer and received my $3 check. I’m generously providing a 3-star score because they were fair. The phone was worth $3 and that’s what I received. As for honesty and integrity, they receive no stars. My phone was NEVER worth $38 and the cracked-screen story was made up.” READ LESS

I Sold
Motorola Droid Maxx 2 / Good
by Joseph A
01/19/2020

“I haven't received my $10.00 in the mail yet.”

I Sold
Apple iPhone 5c 8GB (AT&T) / Damaged
by Jay I
12/31/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I think this rating was fair, although I was not happy with the drop down from the $10 offer to $1. I think it would have been more fair at #5.”

I Sold
Samsung Galaxy S5 Mini (AT&T) / Flawless
by Victor C
12/30/2019

“Fair and ok”

I Sold
Samsung Galaxy Tab 4 8.0 inch (AT&T) / Flawless
by Victor C
12/30/2019

“Fair and ok”

I Sold
Apple Airpods 1st Gen MMEF2AMA / Flawless
by Andy M
12/02/2019

“No comment Stop sending me these surveys. They are annoying”

I Sold
iPhone 7 32GB (AT&T) / Good
by April W
12/01/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“In my opinion, the transaction took way too long! From the date I mailed my phone in until I received the check was approximately a month and a half. When someone is sell... READ MORE

“In my opinion, the transaction took way too long! From the date I mailed my phone in until I received the check was approximately a month and a half. When someone is selling something it’s usually because they need the money yesterday! Everything else was satisfactory.” READ LESS

I Sold
iPhone 7 32GB (AT&T) / Damaged
by Carmen D
12/01/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I don't understand the "damage" that they referred to but I received the phone back in a timely manner.”

I Sold
Samsung Galaxy Note 9 (T-Mobile) 128GB / Good
by Asisa H
11/23/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong product
wrong condition

“I have sold several devices to uSell however this was the first time that I was a bit under satisfied. First, the processing time was a tad longer than any of my other se... READ MORE

“I have sold several devices to uSell however this was the first time that I was a bit under satisfied. First, the processing time was a tad longer than any of my other sells. Second, I feel that I was somewhat low balled on the price. My phone was flawless. I've never dropped my Note 9. It stayed inside the otterbox from the moment I bought it. When I received the email saying my phone had scratches and that my initial price would be lowered I was a bit surprised. Inspite the lowered price and extended processing time, I would recommend uSell to anyone looking to sell their gently used electronics. ” READ LESS

I Sold
Apple iPod Touch 6th Generation 128GB / Flawless
by Marshal K
11/16/2019

“I sent in a flawless iPod, yet when they received the item they said it was just good quality. Offered me less money. When I said I wanted my iPod back then, they then ch... READ MORE

“I sent in a flawless iPod, yet when they received the item they said it was just good quality. Offered me less money. When I said I wanted my iPod back then, they then changed it back to flawless and did not send my item back, but I got the original offer amount. Things are a bit confusing here, proceed with caution.” READ LESS

I Sold
Apple iPhone 5s 32GB (AT&T) / Good
by Mahana P
11/14/2019
?Revised Offer
What is a Revised Offer?

A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.

Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.

wrong condition

“I don't understand why the condition of the phone was rated as a lower, or what they were talking about the phone having a tint? I didn't put any tint on it. But the prep... READ MORE

“I don't understand why the condition of the phone was rated as a lower, or what they were talking about the phone having a tint? I didn't put any tint on it. But the prepaid shipping envelope was nice, and the process was easy.” READ LESS

I Sold
iPhone 7 Plus 128GB (Factory Unlocked) / Good
by Emily I
11/08/2019

“Long wait time.”

I Sold
iPhone X (Factory Unlocked) 256GB / Good
by Emily I
11/08/2019

“Long wait time.”

I Sold
iPhone 7 Plus 128GB (AT&T) / Good
by Gregory B
11/08/2019

“It took a extremely long time to complete. Process is good - just don't understand the time.”

I Sold
iPhone X (Other Carrier) 256GB / Good
by Donald N
11/07/2019

“Lag time between your receipt of my phone and issuing me a check was disappointing. The time I had to wait for my check was not the problem. The problem was that until I ... READ MORE

“Lag time between your receipt of my phone and issuing me a check was disappointing. The time I had to wait for my check was not the problem. The problem was that until I wrote, I knew nothing about your back up and general slow down of the process due to an unusual amount of activity. However, I would have given your service 4 stars or more had I been informed of the delay by you, rather than to find out by contacting you by email.” READ LESS

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