uSell.com Reviews

“Good website, responsive and fair pricing. Poor update process on receiving and providing timely status (buybackworld does a good job). Overall a good experience.” READ LESS

“So my phone was excellent condition with no scratches and then they said it had scratches and my offer went down? I took it because of hassle but it should have been more! I wasn’t too happy about the whole deal” READ LESS

“My phone was returned after trying twice to resolve issues that U Sell had with it being "locked". There was insufficient information for verifying these issues before sending the phone in and little asssistance in how to get them resolved. ” READ LESS

“We didn’t agree on a price. Use ll was very good on returning the device. I thank them for their professional attitude. They were a pleasure to work with. I only rate a 3, because I wanted more than $5.00 for my device.” READ LESS

“This was an amusing process and was worth the $3 I was paid for allowing them to keep my phone to uncover how uSell works. I suspect they’re a glorified recycling center and as long as you don't really care if you get anything in return for your phone, they’re safe to use. Before I decided to take them up on their offer to buy my phone, I checked with other companies that buy used phones. It became clear early in my search that my phone's real-world value was around $3 - $5 based on its age and that it will be an extinct model for Apple in the very near future. A handful of companies did not make an offer, explaining that my phone had no resale market value. I was offered $38 by uSell, and as long as the uSell inspector agreed with my assessment of its condition that I provided, uSell would issue a check. (This is the leap-of-faith phase that you must take: will uSell, after mailing your phone to them, agree with you about your device's condition?) I was sent a return kit to use with a prepaid USPS label. Since I did not trust the lack of protection that their return envelope provided, I placed their kit inside a larger box and stuffed it full of bubble wrap. I had to know that the phone was going to make it safely to New York without any damage. The extra packaging and protection didn’t matter. Once uSell received my phone, I was notified by their customer care team that there was a problem. Evidently, my phone was not in the condition I had described; their inspector had found the screen was cracked. uSell’s new offer to me was $3. I knew it didn’t really matter what kind of shape my phone was in - the market determines the value and there’s no market for my phone. I accepted the offer and received my $3 check. I’m generously providing a 3-star score because they were fair. The phone was worth $3 and that’s what I received. As for honesty and integrity, they receive no stars. My phone was NEVER worth $38 and the cracked-screen story was made up.” READ LESS

“In my opinion, the transaction took way too long! From the date I mailed my phone in until I received the check was approximately a month and a half. When someone is selling something it’s usually because they need the money yesterday! Everything else was satisfactory.” READ LESS

“I have sold several devices to uSell however this was the first time that I was a bit under satisfied. First, the processing time was a tad longer than any of my other sells. Second, I feel that I was somewhat low balled on the price. My phone was flawless. I've never dropped my Note 9. It stayed inside the otterbox from the moment I bought it. When I received the email saying my phone had scratches and that my initial price would be lowered I was a bit surprised. Inspite the lowered price and extended processing time, I would recommend uSell to anyone looking to sell their gently used electronics. ” READ LESS

“I don't understand why the condition of the phone was rated as a lower, or what they were talking about the phone having a tint? I didn't put any tint on it. But the prepaid shipping envelope was nice, and the process was easy.” READ LESS